Returns

You as a customer, when buying at King Paintball Shop, can enjoy the following rights and priorities as long as the following points are respected.

1.- Cancellation of orders not sent.

To cancel an order that has not yet been sent you should send an email to apd@adrenalicia.com with your request, indicating the order you wish to cancel.

If the order had been paid in advance, you must indicate the necessary bank details (account number and owner of the same) in order to make the money refund.

Important: The fact that you have paid for a product in advance does not oblige King Paintball Shop to complete or perform your commercial transaction due, in most cases, to a partial or total break in your stock. In the economic returns or refunds to your account number will only be paid the full or partial amount (reimbursement of one to several components of your order). No fees will be paid for the processing of the transfer, nor the amount of telephone calls you will make, nor the time you have spent sending us an e-mail will be considered for this purpose, nor the connection costs incurred For making the request from a parlor, if that was your case. Neither will the expenses incurred by the transfer to your bank or the Internet connection center, or damage caused by the time you have been absent in your business while performing any of the steps that are necessary to make the request of One or more of the products in which you may be interested and of which King Paintball Shop reserves the right to report stock breach of the same.

Note: The economic returns to the account number that you indicate can take up to 20 or 25 business days after receipt of the product in our dependencies. This delay is caused by internal administrative procedures and the number of returns that were pending to be processed at that time.

2.- Cancellation of orders sent.

If an order has already been shipped and you do not want it, you just have to tell the carrier to go to the delivery address that does not want the order, that you want to return it.

If the order had been paid in advance, you must send an e-mail to the address apd@adrenalicia.com indicating the bank details (account number and owner of the same) necessary to be able to make the refund of the money, as well as the number Of the order you have declined.

In this case at the time of making the reimbursement in your bank account will only be returned in cash the amount of the purchased item, we do not make returns of the shipping expenses occasioned.

Note: The economic returns to the account number that you indicate can take up to 20 or 25 business days after receipt of the product in our dependencies. This delay is caused by internal administrative procedures and the number of returns that were pending to be processed at that time.

3.- Returns of orders and products.

In general terms, there are three causes of return of orders or products:

Right of revocation:

Article 44 of Law 7/1996, dated January 15, on Retailing, confers on the Client the right to revocation of the requested request within a period of seven days from the receipt or purchase of the same, after communication to King Paintball Shop within that term, with a refund of the price he would have paid for it.

The complete order must be returned, with all the original accessories and packaging of the products. If the product is defective, in these seven days the customer can also choose to substitute the product.

Return for defects produced in the transport or error in the shipment:

If, at the time of delivery, it is clearly and clearly visible, without the need to handle the shipping packaging or the packaging of the product, that a product has defects caused by damage to the conveyance or, in the same way, In the case of an error in the goods received, the customer must enter it on the delivery note and inform King Paintball Shop (by fax 986 730 131 or e-mail addressed to the address apd@adrenalicia.com) within 24 hours after Receipt of the order to be able to urge the return of the product or products affected and with it the replacement by a new one or the refund of the price paid by the same.

Return by defective product (Warranty):

The guarantee of products sold by King Paintball Shop is provided and established by virtue of the regulations contained in Law 23/2003, of July 10, on guarantees in the Sale of Consumer Goods, a legal framework that aims to facilitate the Consumer different options to demand sanitation when the acquired good does not conform to the contract, giving him the option to demand repair or replacement of the good, unless it is impossible or disproportionate. When the repair or replacement is not possible or disproportionate, the consumer may demand the price reduction or termination of the contract.

For more information consult our section "Guarantees".